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Privacy Policy

1. Introduction

Just Grab Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with UK GDPR. This policy explains how we collect, use, store, and share personal data when you visit our website, request services, or contact us.
 

2. Data Controller

Just Grab Ltd (Company No. 08878433)
Unit D, The Old Dairy Yard, Manor Road, Marston Trading Estate, Frome, Somerset, BA11 4BN
📞 01373 463324 · 07514 375979 · ✉️ info@justgrabltd.co.uk
 

3. Personal Data We Collect

  • Enquiries & contact forms: name, email, telephone, service details (e.g. grab hire, digger hire)

  • Communications: content shared via phone, email, or in-person regarding services

  • Usage analytics: anonymised IP address, device/browser info, pages visited and session duration using cookies (essential & performance only; no advertising or profiling cookies)

4. How We Use Your Data

We process your data to:

  • Respond to service requests (e.g. grab hire, muck‑away, plant hire, aggregate delivery) and provide pricing/site advice
    justgrabltd.co.uk

  • Schedule bookings, send confirmations, and manage follow-up

  • Improve our website and services through anonymised analytics

  • Comply with legal, financial, and health & safety record‑keeping requirements

5. Legal Basis for Processing

  • Contractual necessity: to provide requested services

  • Legitimate interests: to run and improve our operations and website

  • Consent: for follow-up communication if opted in

  • Legal obligation: for statutory and accounting purposes

6. Data Sharing

We do not sell or rent personal data. We may share with:

  • Service providers (e.g. IT host, email platforms, payment processors) acting as data processors

  • Regulatory or legal authorities, when required by law

7. Cookies & Tracking

  • Essential cookies: for form submission and site functionality

  • Performance cookies: anonymised analytics via Google Analytics or similar
    No advertising or profiling cookies are employed

8. Data Retention

  • Service and enquiry records: retained for up to 7 years (legal/compliance reasons)

  • Analytics logs: session data deleted after 24 months; aggregated usage retained as needed

9. Your Rights

Under UK GDPR, you have rights to:

  • Access, correct, erase, or restrict your personal data

  • Withdraw consent or object to certain processing

  • Request portability of your personal data
    To exercise any rights, contact us using the above details. You may also lodge a complaint with the ICO.

10. Security

We employ SSL encryption, secure hosting, access controls, and staff training to safeguard your data. Although no system is infallible, we follow best-practice standards.

11. International Transfers

All personal data is stored and processed within the UK—no overseas transfers are made.

12. Updates to This Policy

We may update this policy occasionally. The “Effective Date” will reflect any significant changes. Continued use of our website implies acceptance.

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